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Our Response to COVID-19; A message from the CEO

Our Response to COVID-19

What we are doing at Canadian Home Healthcare to prevent the spread of COVID-19 and continue to safely serve you

A message from the CEO,

At Canadian Home Healthcare, our clients’ health and safety is always our top priority. In light of the COVID-19 pandemic, we have taken new measures in order to support the government’s actions to control the spread of the coronavirus. We are continuing to make sure that our clients receive their equipment while strictly following the measures and precautions recommended by healthcare authorities.

CHH will remain in operation; however, as of March 20th, our office doors are closed to clients until further notice to protect our clients, their families, and our team. We apologize for the inconvenience that this may cause and we are taking the following necessary steps to continue to safely serve you. We have made changes to our oxygen and CPAP services for the duration of the pandemic.

For our oxygen clients:

  • Provide oxygen set-ups and in-home visits when required: Employees are following guidelines from healthcare authorities to ensure your safety. We are prepared with personal protective equipment and will maintain a distance of 2 meters when possible
  • In-person assessments when necessary, other assessments will be done by phone
  • Our team will continue to follow strict guidelines when disinfecting equipment before and after assessments
  • Oxygen delivery: To help minimize contact to protect our clients and employees we ask that, if possible, clients place their oxygen equipment outside to be exchanged and we will leave new equipment in its place
  • If there is a problem with equipment we will complete equipment checks
  • We will not request signatures for the delivery of supplies
  • Oxygen clients can call: 1-800-268-5003
  • For after-hours emergency service please call: 1-800-268-5003

For our CPAP clients:

  • Continue to serve urgent CPAP therapy clients
  • Remote set-ups on a priority basis will continue to be available for those who wish to start their CPAP therapy
  • Regular in-person follow-up and CPAP initiation will be delayed until further notice
  • Consultation and clinical review with your sleep physician with a priority on urgent CPAP requests
  • System and mask trials will not be available during this time
  • Our team is following guidelines from healthcare authorities to ensure your safety. We are prepared with personal protective equipment and will maintain a distance of 2 meters when possible
  • We will not request signatures for the delivery of supplies
  • CPAP clients can call: 1-800-268-5003

Future updates can be found on our website and we will inform you of any significant changes.

If you have any questions please feel free to contact us by phone or email: info@canadianhomehealthcare.ca
For after-hours emergency support please contact: 1-800-268-5003

It is times like these when we are reminded of the role we play in keeping our valued clients and their families safe. We know this is a stressful time filled with uncertainty, but by working together we can each do our part to help control the spread of COVID-19. We are determined to work through this challenging time and are dedicated to our clients, their loved ones, and our team.

Thank you for your continued loyalty, together we will take this one day at a time.

Amanda Fordham
President and CEO, CHH