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CORONAVIRUS ALERT; ATTENTION ALL CLIENTS & VISITORS

CORONAVIRUS ALERT

ATTENTION ALL CLIENTS & VISITORS

CHH will remain in operation; however, as of March 20th, our office doors are closed to clients until further notice to protect our clients, their families, and our team. We apologize for the inconvenience that this may cause. Please read A message from the CEO for details.

Our Response to COVID-19; A message from the CEO

Our Response to COVID-19

What we are doing at Canadian Home Healthcare to prevent the spread of COVID-19 and continue to safely serve you

A message from the CEO,

At Canadian Home Healthcare, our clients’ health and safety is always our top priority. In light of the COVID-19 pandemic, we have taken new measures in order to support the government’s actions to control the spread of the coronavirus. We are continuing to make sure that our clients receive their equipment while strictly following the measures and precautions recommended by healthcare authorities.

CHH will remain in operation; however, as of March 20th, our office doors are closed to clients until further notice to protect our clients, their families, and our team. We apologize for the inconvenience that this may cause and we are taking the following necessary steps to continue to safely serve you. We have made changes to our oxygen and CPAP services for the duration of the pandemic.

For our oxygen clients:

  • Provide oxygen set-ups and in-home visits when required: Employees are following guidelines from healthcare authorities to ensure your safety. We are prepared with personal protective equipment and will maintain a distance of 2 meters when possible
  • In-person assessments when necessary, other assessments will be done by phone
  • Our team will continue to follow strict guidelines when disinfecting equipment before and after assessments
  • Oxygen delivery: To help minimize contact to protect our clients and employees we ask that, if possible, clients place their oxygen equipment outside to be exchanged and we will leave new equipment in its place
  • If there is a problem with equipment we will complete equipment checks
  • We will not request signatures for the delivery of supplies
  • Oxygen clients can call: 1-800-268-5003
  • For after-hours emergency service please call: 1-800-268-5003

For our CPAP clients:

  • Continue to serve urgent CPAP therapy clients
  • Remote set-ups on a priority basis will continue to be available for those who wish to start their CPAP therapy
  • Regular in-person follow-up and CPAP initiation will be delayed until further notice
  • Consultation and clinical review with your sleep physician with a priority on urgent CPAP requests
  • System and mask trials will not be available during this time
  • Our team is following guidelines from healthcare authorities to ensure your safety. We are prepared with personal protective equipment and will maintain a distance of 2 meters when possible
  • We will not request signatures for the delivery of supplies
  • CPAP clients can call: 1-800-268-5003

Future updates can be found on our website and we will inform you of any significant changes.

If you have any questions please feel free to contact us by phone or email: info@canadianhomehealthcare.ca
For after-hours emergency support please contact: 1-800-268-5003

It is times like these when we are reminded of the role we play in keeping our valued clients and their families safe. We know this is a stressful time filled with uncertainty, but by working together we can each do our part to help control the spread of COVID-19. We are determined to work through this challenging time and are dedicated to our clients, their loved ones, and our team.

Thank you for your continued loyalty, together we will take this one day at a time.

Amanda Fordham
President and CEO, CHH

 

Eliminating Red and White Health Cards

*As of Mar 20, 2020, due to the coronavirus pandemic, Ontario has decided to extend the validity for health cards and other documents including:

  • Health cards
  • Drivers’ licences
  • Licence plate stickers
  • Ontario Photo Cards

This means that for the time being, clients may use their health cards that are expired or expiring. These health cards will continue to provide access to health services. The extension on the documents will continue until the COVID-19 situation improves.

Officials made the decision to help prevent the need for in-person visits to places like Service Ontario. 

To reduce the risk of health fraud, the Ontario government is eliminating red and white health cards and replacing them with the more secure photo health card.

As of July 1st, 2020, clients will not be able to access OHIP health services with their red and white health card at Canadian Home Healthcare. We will bill for services until you confirm your eligibility for OHIP and get your photo health card. Once you have your photo health card, you may request reimbursement of any applicable fees paid.

Health card services are available at select ServiceOntario locations. For a list of nearby ServiceOntario centres where you can obtain a photo health card, visit: ServiceOntario.ca/RedandWhite

There is no charge to update your card.

Mississauga (Queensway) Location is Moving

As of Oct 1, 2018, our location at 77 Queensway West will close and will move to 2000 Credit Valley Rd. Unit 215 ( google map ). Our new location has plenty of parking and is wheelchair accessible. We look forward to seeing you there!

Look for our moving notice and coupon in the mail or download it here – Mississauga postcard