April 18, 2025
Dear Portable Oxygen Concentrator Customer,
Purpose
The purpose of this Notice for Canadian Home Healthcare Inc. to inform you that Drive DeVilbiss Healthcare is voluntarily initiating a recall for the car charger cord provided as an accessory with your 125D series iGo®2 Portable Oxygen Concentrator (POC). The voluntary recall will apply to all Car charger cords provided with your iGo®2 POC system and replacement cords sold from January 1, 2023, through February 21, 2025. Table 1 and Figures 1, 2 and 3 below will help you identify the product being recalled.
Please discontinue use of the car charger cord and review the requested recall actions outlined below.
Reason for Voluntary Recall
The iGo®2 POC Car charger cord is a non-critical accessory to the iGo®2 POC. It allows the user to operate their iGo®2 POC from a DC power supply, such as the charging port in a vehicle. Under normal operating conditions, the car charger cord will power the unit, while concurrently charging the device’s internal battery. After receiving complaints related to overheating of the plug portion of the cable, an investigation determined the root cause was an assembly error; specifically, the fuse and the retention spring were installed in the reverse positions. It was confirmed that during some use situations, the adapter connection may become hot to the touch, and in some cases cause deformation of the plastic housing. The manufacturing assembly error has now been corrected.
Drive Devilbiss Healthcare is voluntarily implementing this recall of affected car charger cords. Please note that the car charger cord defect has no impact on the functioning of the iGo®2 Portable Oxygen Concentrator device or any other accessories.
Risk to Health
To date, there are no complaints of serious injury associated with this issue. During use, the adapter connection may become hot to the touch, and in a low number of cases, could cause a minor burn to the fingers or hand.
Actions To Be Taken By Our Customers
Please review the following methods to help identify affected car charger cords.
1. Identify if your car charger cord is being recalled by using the following identifiers:
a. Car charger cord model DV6X-619 Rev E with labeled lot number beginning with 2023-01-01 through 2024-12-31 (see Figure 1 below). Not all Rev E cords are recalled. Refer to 1c below to confirm if your Rev E unit is recalled.
Figure 1: “Rev E” label and lot number placement
b. If your product is not in the original plastic bag, affected car charger cords can also be identified by the serial number on the iGo®2 Portable Oxygen Concentrator unit (see Figure 2 below). To help identify affected car charger cords, check the serial number of your iGo®2 POC device against applicable serial numbers in Table 1.
Figure 2: Serial number placement on iGo®2 POC Device
c. If there is any doubt, you can easily inspect the car charger cord adapter by unscrewing the metal cap. (See Figure 3 for spring and fuse position.)
i. If the internal spring is next to the cap, this incorrect configuration is being recalled.
ii. If the fuse is next to the cap, this correct configuration is not recalled.
Figure 3: Inspecting the car charger cord adapter for spring or fuse position.
2. Discontinue use of the recalled car charger cord identified by the steps above. If you must use the car charger before it has been inspected and/or replaced, ensure the iGo®2 POC battery is fully charged before use and/or the flow setting is at or below 3 lpm.
3. Dispose of the car charger cord by either cutting the cord with wire-cutters or unscrewing the adapter cap. Canadian Home Healthcare/C.AIR will pick up and discard the parts when they deliver a replacement.
4. To obtain a replacement car charger cord, contact Canadian Home Healthcare/C.AIR via telephone at 1-800-268-5003 or info@canadianhomehealthcare.ca.
Canadian Home Healthcare/C.AIR Customer Service are available Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time.
Table 1: Product identifiers subject to this recall
*Note: The iGo®2 POC is not being recalled; the iGo®2 identifiers are provided to assist in identifying defective car charger cords packaged with your portable oxygen concentrator.
Contact Information
Please contact us at 1-800-268-5003 or info@canadianhomehealthcare.ca with any further questions that you may have regarding this matter.
Canadian Home Healthcare appreciates your business and apologizes for the inconvenience and concern that this recall may cause you.
Sincerely,
Customer Service
Canadian Home Healthcare Inc.